The Good, the Bad and the Ugly

2018: State of the Retail Nation


Amazon’s rise has radically altered consumer expectations of the traditional store, but there’s also a lot of good news out there for retailers. Shifting consumer sentiment always operates as both a threat and an opportunity—and some brands are stepping up. In our latest research report, find out which brands shoppers think “gets” them, or if...

What Will Continue to Stand?

Placemaking in Retail Development


Much of the conversation around the retail industry this past year has centered on the trends of online consumer experiences and the relevance, or lack thereof, of "brick-and-mortar" stores. While we know consumers find convenience and value in online experiences, the value of "brick-and-mortar" to retail companies ranges from expanding brand reach to maintaining brand...

Healthcare: Can Retailers Be The Disruptors?

Let’s face it: going to the doctor is a pain. And not just because you’re there because you feel lousy, or you’re doing your best to avoid feeling lousy. The reason it’s so frustrating? Most medical practices are designed for them and their processes, not you. The hours are limited and it almost always requires...

If it’s the Amazon Century, how did we get here?

Warning, this is not about Whole Foods, it’s bigger than that!


On January 4, Macy’s, the nation’s largest department store chain, announced it would cut 10,000 jobs and close 68 stores. One week later, Amazon said it would add 100,000 jobs in the U.S. The timing of these two announcements is not a coincidence, but inextricably linked and together represent the two competing stories of retail’s...