Answering Retail’s Billion-Dollar Question Brick by Bit

On a jammed street corner in New York, a glimpse of the Store of the Future opened recently in SoHo, its décor well-suited to the hipster neighborhood in which it resides. Like the airy loft apartments that are a local trademark, the four-thousand-square-foot store has a super-high ceiling that is white, with HVAC pipes exposed....

You Can Call Me AL

The below is the first of what we hope is many columns from WD’s Account Manager, Andre Lozano. For the last several months Andre has shared a weekly round-up with our company that includes news about retail, brands, podcasts, social media & even family trips to Disney World. He’s been inspiring our team to look...

The Rise of Surveillance Commerce

Is it good for brands?


A good friend considers it amusing if bordering on disconcerting. He and his wife have been endlessly discussing the pros and cons of a color refresh to their brick Colonial. Coincidentally, or maybe not, he’s now seeing nothing but Benjamin Moore ads online. Has something, or someone, somewhere been listening? Or did he search Houzz...

A Peek Inside the Best of NYC Retail

Retailers have focused too long on their operations and store ROI and haven't put enough emphasis on the type of personal shopping experience consumers are craving. And no, the answer isn't omni-channel. Have you ever heard a consumer say – man I wish store X had a better omni-channel strategy?! Doubtful. The answer is one-to-one...