Healthcare: Who Survives?

The family doctor’s office has been a sacred institution for as long as we can remember. Once you choose a doctor, unless you experience a serious breach in quality or you move or change insurance, you stick with them. But despite current satisfaction with primary care physicians (PCP), loyalty is eroding, as can be seen...

Bringing Stores Into the 21st Century

Over the past five years, the retail industry has been turbulent, to say the least. Many brands, both mature and novice alike, have been rocked by forces all around them—shifts in shopper behaviors, generational preferences, local nuance, economic pressures, commercial real estate values, and the infusion of private equity inducing influx of expensive corporate retail...

Y2K Called… It Wants Its Prototype Back

Over the past five years, the retail industry has been turbulent, to say the least. Many brands, both mature and novice alike, have been rocked by forces all around them – shifts in shopper behaviors, generational preferences, local nuance, economic pressures, commercial real estate values, and the infusion of private equity inducing influx of expensive...

Is There Anything Special About Specialty?

T’was the best of times and t’was the worst of times for retailers this past year. Brands have been responding to the shifting market with creative innovation: Specialty retailers are going off the beaten path with pop-ups and personalize-able merchandise, drugstores are making a play for beauty, and retailers across the gamut–from banks to grocery...

BOPIS 2025

Where Are We Headed?


Retail analyst Dana Telsey recently said, “many retailers expect the majority of e-commerce orders to be fulfilled from stores over the next five years.” In fact, in-store pickups hit a record high this past holiday season, with a number of consumers opting to make a purchase online only to pick-up their orders in-store. “Buy online,...