BOPIS 2025

Where Are We Headed?


Retail analyst Dana Telsey recently said, “many retailers expect the majority of e-commerce orders to be fulfilled from stores over the next five years.” In fact, in-store pickups hit a record high this past holiday season, with a number of consumers opting to make a purchase online only to pick-up their orders in-store. “Buy online,...

What Does Tomorrow’s Mall Look like to Consumers?

In 2017, more than 15 U.S. retailers filed for bankruptcy, a rate not seen since the Great Recession eight years earlier. In all, at least 8,000 stores closed their doors last year.1 Most of those closures were by national chain stores, with no category harder hit than apparel.2 It’s nothing short of an existential threat....

BOPIS: Design Challenge

The below is an excerpt of what was submitted by WD Partners and published in the August issue of design: retail. Our BOPIS concept design: In a recent research study, we asked 1,500 consumers what they want in a BOPIS experience. The results were definitive – of the 8 concepts tested, those found most appealing...