A Lot of Catching Up, in 3 Simple Steps

How digital solutions can reshape the retail environment, increasing consumer traffic and revenue.


We’ve got a lot of catching up to do. Consumers’ expectations of digital experiences at retail far exceed anything most retailers currently offer. While companies everywhere are racing to be the newest, coolest and most buzzworthy, it’s easy to lose sight of what consumers are actually looking for: relevancy. Consumers are choosing experiences that simplify...

Lessons of the Third Wave: The Urban Outfitters Story

If growth is easier to achieve online, why bother with new stores?


When the CFO of Urban Outfitters, Frank Conforti, talked to Wall Street analysts late last year, he took pains to point out the kind of fact retail executives often try to obscure: The direct-to-consumer channel was outperforming the company’s stores. Sales via web, mobile and mobile apps were going up, with positive gains at all...

Zensho

Creating a Western style grocery concept


Zensho of Japan recently acquired four local grocery chains, to diversify their portfolio of 25 restaurant brands. They wanted to develop an umbrella mass-market/value-brand that would rise above the sea of local grocery stores. They created a fresh, Western-inspired and more relevant concept that would elevate the customer experience. This was accomplished by creating a...

What If There Were No Check Out?

Wouldn’t that be glorious? No waiting in line to buy what you have already determined you want. None of the hassle of having to talk to a cashier that is making awkward small talk or trying to get you to enroll in their credit card program, or worse a cashier that doesn’t talk to you...