What Does Tomorrow’s Mall Look like to Consumers?

In 2017, more than 15 U.S. retailers filed for bankruptcy, a rate not seen since the Great Recession eight years earlier. In all, at least 8,000 stores closed their doors last year.1 Most of those closures were by national chain stores, with no category harder hit than apparel.2 It’s nothing short of an existential threat....

BOPIS: Design Challenge

The below is an excerpt of what was submitted by WD Partners and published in the August issue of design: retail. Our BOPIS concept design: In a recent research study, we asked 1,500 consumers what they want in a BOPIS experience. The results were definitive – of the 8 concepts tested, those found most appealing...

What If Bank Branches Went Away?

Nearly 80,000 empty buildings and endless more trained banking professionals without a job. But the effect on consumers could be even more dramatic. Most money-related banking interactions could transition relatively seamlessly in a branchless, increasingly cashless world. These are the bill pays, account transfers and check deposits that don’t require much thought. Most savvy consumers...