The Rise of Surveillance Commerce

Is it good for brands?


A good friend considers it amusing if bordering on disconcerting. He and his wife have been endlessly discussing the pros and cons of a color refresh to their brick Colonial. Coincidentally, or maybe not, he’s now seeing nothing but Benjamin Moore ads online. Has something, or someone, somewhere been listening? Or did he search Houzz...

What If Amazon Buys Target?

With the Whole Foods merger complete and Prime members receiving exclusive discounts as a part of the new Whole Foods loyalty program, the recent Amazon acquisition seems to be a success (at least for some). The seamless integration of these two seemingly opposite brands has many asking who is next on the Amazon’s shopping list....

We Believe in Showroom Stores, So Does Dyson

Brand: Dyson, a UK appliance maker owned by eccentric billionaire James Dyson. Company sales: $3 billion+ Showroom Network: Paris, Tokyo, Moscow, Jakarta, New York, London, San Francisco, Toronto. Dyson also now operates 460 stores in China, including flagship stores in Shanghai and Beijing. Recent Showroom Openings: New York, San Francisco, and London. The Dyson flagship...

A Peek Inside the Best of NYC Retail

Retailers have focused too long on their operations and store ROI and haven't put enough emphasis on the type of personal shopping experience consumers are craving. And no, the answer isn't omni-channel. Have you ever heard a consumer say – man I wish store X had a better omni-channel strategy?! Doubtful. The answer is one-to-one...